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Frequently Asked Questions

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[qode_accordion][qode_accordion_tab title=”How are you different from other unlimited services?”]

Unlike our competitors, we will work on multiple designs at once and allow you to work with multiple designers. We have added huge value to our plan and, although it may be slightly higher than others, they cannot match what we offer for this price point.

[/qode_accordion_tab][qode_accordion_tab title=”What service or platform do you use for customers to make requests?”]

All design requests go through Trello, an easy-to-use project management website. You can create requests, chat with your designers, upload or download files and work in a truly efficient and streamlined manner.

[/qode_accordion_tab][qode_accordion_tab title=”What is included within your video ads service?”]

Our video ad service focuses on creating high converting videos that can be used for online marketing through platforms like Facebook, Instagram, Snapchat, and YouTube.

[/qode_accordion_tab][qode_accordion_tab title=”What if I need more than 2 designs done at once?”]

You are allowed to put in as many requests as you want, there truly is no limit. However, we can only handle up to 2 designs at a time and cannot proceed to new designs until the active requests are approved and completed.

[/qode_accordion_tab][qode_accordion_tab title=”How do you handle revisions if needed?”]

Revisions are also unlimited and we’ll work on those any time you need us to. If you decide you need revisions done to a previous request that was already complete, we will pause the new active projects and make revisions so you can have those completed in a timely manner.

[/qode_accordion_tab][qode_accordion_tab title=”What are your turnaround times like?”]

We aim for 2 business days for graphics and 3 business days for video. Although we try to deliver everything as quickly as possible, larger time-intensive projects may take more than 2-3 days to complete and we’ll set realistic expectations for you as the requests come in.

[/qode_accordion_tab][qode_accordion_tab title=”What if I need more work than you can handle?”]

In the event that you need more than 2 active designs at a time, you can purchase additional subscriptions to receive more volume at once.

[/qode_accordion_tab][qode_accordion_tab title=”Can I really make unlimited requests?”]

When we say unlimited, we truly mean it! You are welcome to make unlimited design requests at any time. Just keep in mind we are only human and are focused on giving you a higher quality product than pumping out pre-made low quality templates that won’t do your business justice. Quality work takes times to complete.

[/qode_accordion_tab][qode_accordion_tab title=”Do your social media ads pass the text check?”]

Our designers make it a top priority to ensure each and every social media ad we design passes the text check. You can count on us to comply with all ad guidelines and policies for Facebook and Instagram.

[/qode_accordion_tab][qode_accordion_tab title=”How long does it take to get started?”]

We setup all accounts manually during normal business hours. You should be able to use your account within 30 minutes from time of sign up and can start making requests immediately.

[/qode_accordion_tab][qode_accordion_tab title=”Can you work from pre-existing designs?”]

Yes we can! As long as you have appropriate source files for Photoshop or Illustrator, our designers can open and work from them for new design requests you put into our system.

[/qode_accordion_tab][qode_accordion_tab title=”Do you offer video ads or just images?”]

We’re thrilled to offer unlimited video ads that can be purchased as a standalone service or combined with graphics for a discounted price each month.

[/qode_accordion_tab][qode_accordion_tab title=”What kind of graphics are included in this plan?”]

Our subscription plan covers most of the standard graphics that businesses often need. These include display ads, brochures, social media ads, social media post images, quote images, outdoor graphics, stickers, sales sheets, event flyers, email header graphics, blog header graphics, hero images for website, basic photo editing, simple background removal and e-commerce graphics.

[/qode_accordion_tab][qode_accordion_tab title=”Do you work weekends or holidays?”]

Storybox Collective is open for business Monday through Friday from 9:00 am to 6:00 pm (SGT). Since we are firm believers of healthy work-life balances, we are closed on major S.G. holidays and do not ask our employees to work outside of regular business hours.

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